Refund Policy

1. 1.Overview

   At [Company Name], we strive to provide reliable and high-quality digital gaming services. However, refund requests will only be considered under specific circumstances outlined below.

2. 2.Eligible Refunds

   You may be eligible for a refund if:

   • The service was not delivered within the promised timeframe
   • The service has not started within 48 hours of full payment, without a valid explanation
   • A duplicate payment was made unintentionally

3. 3.Ineligible Refunds

   Refunds will not be issued for the following situations:

   • Services that are partially or fully completed
   • A change of mind or dissatisfaction after the order has been placed and accepted

4. 4.How to Request a Refund

   To request a refund, you must:

   • Email info@fenix-quest.com your order date
   • Provide your Order ID and a brief explanation of the reason for your request

5. 5.Processing Time

   Once your refund request is reviewed and approved:

   • Refunds will be processed within 7–10 business days
   • Refunds are issued via the original payment method only